Do you have any idea what the average customer hold time is? Do you know how many callers hung up before an operator was able to take their call? This important information is referred to as call metrics.
Knowing the call metrics for you business is essential to knowing whether you are losing a significant amount of sales to long wait times, inneffective or absent on hold marketing, or even the number of calls you are missing after hours. Obtaining call metrics can be automated using equipment from Message On Hold.
Let Message on Hold deliver the call metrics your company needs to grow! Contact us today for details of the details call metrics our equipment can provide to your business.