Calling Metrics

Do you have any idea what the average customer hold time is? Do you know how many callers hung up before an operator was able to take their call? This important information is referred to as call metrics.

Knowing the call metrics for you business is essential to knowing whether you are losing a significant amount of sales to long wait times, inneffective or absent on hold marketing, or even the number of calls you are missing after hours. Obtaining call metrics can be automated using equipment from Message On Hold.

Let Message on Hold deliver the call metrics your company needs to grow! Contact us today for details of the details call metrics our equipment can provide to your business.


“this service is excellent, with professional voice-overs … to market your practice”
- Dr. Richard Mueller, Vein Experts, New York

“I really love the new message. It is so fresh and awesome! Thank you for producing it so quickly!”
- Lesli Mikenas, Hungry Howies, Valparaiso

“You guys do a great job! Our on hold sounds AMAZING, and as a smaller company it really makes us seem like we are a lot more together then what people expect!”
- Matthew Buskard, Aubrees Northville

“I wanted to say thank you for getting everything done so quickly. Sometimes new products or installs can be tiresome and annoying and this couldn't have gone smoother.”
- Eric Sinclair, Jeff's Pizza Shop

“Thanks so much. I have received a ton of compliments regarding my on hold message!!!”
- Dana Constantine, Mangia Italiana

“Thanks for posting the Rock the Park message last week! The concert was a huge success.”
- Kenneth Sewchand, Dominos London, Ontario

“The very first day of the new announcement we sold 18 cheeseburger pizzas as an add on to our customers order. FANTASTIC!!!!!!!”
- Larry R. Tarman, Release Industries, Morris, ILL.