Our auto attendant plays a custom message about your business to callers before phones ring in your store. This ensures that customers know about specials or other promotional offers before your staff answers the phone. If your staff is occupied, the caller will continue to hear promotional messages. Once an employee answers the phone, putting the caller on hold will result in a similar experience as our MOH Basic solution. Auto attendant can increase average tickets more significantly than traditional “on-hold” service.
Our Auto Attendant package includes digital equipment like all of our solutions. No need to worry about increased complexity of equipment, since installation is free and includes a 30 day satisfaction guarantee. If you have any problems or questions, you may call our toll-free support for helpful and courteous assistance. We warranty your equipment for 3 years, so you can be assured of continuous operation without surprise expenses.
Once the auto attendant hardware is in place, we can load customized greetings, which involves our message production service. Message production includes sound checks, rights cleared background music and professional voice talent for customized audio voice-overs. If we do not get your marketing message perfect the first time, we will happily produce another message. In fact, you get unlimited productions as long as you maintain your account with us. Would you like to try a different marketing approach, promote a special, or provide holiday-related greetings? Now you can without fear of skyrocketing production costs.
You have greater flexibility with your greetings than our basic message on hold service, since the auto attendant equipment can provide custom messages based upon time of day. With this feature, you can opt to advertise lunch specials during lunch time and switch to dinner specials in the evening. It also includes limited tracking of call activity and the ability to pass specific callers directly through to a representative.