Sutus BC313
One Appliance, Many Functions
Your all-in-one phone system, auto attendant, call sequencer, message-on-hold, voice mail, wifi, email, web, and document server. The BC313 combines these functions in a single solution to reduce your up-front and maintenance costs, and to eliminate the hassle of managing multiple pieces of equipment, and vendors. Start with a single function or scale up to additional functions as needed, without added costs.
Customer Call Back
Truly a differentiator in today’s market, the BC313 customized solution places a call to your customer, letting them know their order has left the store.
Collect Customer Opt In information
Either up front following a CSR taking an order, or when you call customers to let them know their pizza is on the way, this feature gives customers an opportunity to provide their email and/or cell phone number to receive timely updates on specials. Research shows email and text marketing works. The BC313 lets you leverage these tools to gather 100% of your customer’s information without taking a CSRs time, and it’s documented to protect you legally.
Call Transfer to another store or any Outside Line
Secure your customer’s order even if they call the wrong store. If you’re considering an overflow call center, the BC313 lets you transfer a call to an outside number in your head office, another store, or to any destination you chose. This saves valuable employee time, and enhances customer satisfaction.
Multiple Auto Attendants, Call Sequencer, Call Queue Messages and Message-on-Hold
Multiple auto attendants allow you to tailor your promotions to time of day (i.e. breakfast, lunch, dinner and late night) and day of the week (i.e. ”Two-for Tuesday”). This capability also allows you to use one system for both your office and your store, enabling you to tailor your auto attendants to each environment. The call sequencer functionality ensures calls are handled in the order they were received. Call queue messages and on-hold messages ensure a consistent phone presence for waiting customers. What’s more, each message initiates with each new caller, giving you the ability to tailor your messages based on the customers queue and/or hold time.
Call Recording
Use this feature to enhance training, customer services, and security. Use recording to train CSRs, or evaluate training. Customer service teams may choose to monitor calls from customers filing complaints, and proactively monitor stores. If a robbery occurs, you can replay recordings for clues that may prevent future losses.
Call Detail Records and Reporting
View a snap shot of your CSRs’ call response times, or the number of calls received before and after regular operating hours. Or, see how many people hung up before having their order taken. Our reporting provides you with immediate, detailed insights into every aspect of a customer’s call.
A single Solution for Head Office and Store
Although these environments are different, the BC313 can perform like two different phone systems, while still operating on a single platform. Multiple auto attendants allow you to play a unique message for each environment. The voice mail feature grants team members a voice mailbox, allowing you to easily communicate with everyone.
VoIP Ready, Prepared for The Future
The BC313 device is software-based, making it easy to upgrade as technology changes. At no additional cost, you may use standard PSTN or VoIP, SIP, -- or any combination of these -- and make changes as needed. Quality of Service (QoS) is built in to guarantee the highest voice quality available.
Proactively Monitoring Back Up (Cloud-based management and monitoring)
The system proactively manages its health, performing more than 100 tests. The system alerts you immediately if you have a phone line down so you can contact your provider. Dual disks with Raid1 deliver redundant operation and storage.